Refund policy
At Apex Goods, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 14 days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition that you received them.
Non-returnable items include:
- Personal care and beauty products that have been opened or used
- Items marked as final sale
Exchanges
We do not offer direct exchanges. If you would like a different item, request a return under the eligibility rules above and place a new order for the replacement. Replacement items are subject to availability.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–7 business days.
Return Instructions
Contact support@apexgoodslv.com before mailing a return. We will provide instructions for approved returns. For eligible returns of non-defective items, arranging and paying for the return label is the customer’s responsibility. We do not charge a restocking fee.
Shipping Costs
Customers are responsible for return shipping costs for non-defective items. Apex Goods covers return shipping when the item received was damaged or incorrect.
Damaged or Incorrect Items
If you receive a defective or wrong item, please contact us within 24 hours of delivery with proof (photos), and we will resolve the issue promptly.
Contact
For return requests, please contact us at: support@apexgoodslv.com