Shipping policy

Thank you for shopping with Apex Goods. We want to make sure you have a clear understanding of how we process and ship your orders.

Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

 

Product-specific delivery estimates

Some products fulfilled through Shopify Collective may use separate shipping rates and delivery estimates from our general catalog. The shipping cost and estimated delivery date displayed at checkout are the most accurate terms for your order.

Shipping Times
We ship to customers worldwide. Estimated delivery times after dispatch:

  • United States: 7–15 business days
  • Canada & United Kingdom: 10–20 business days
  • Australia & New Zealand: 10–20 business days
  • Rest of World: 14–30 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or high-demand periods such as holidays.

Shipping Costs
Free shipping is available on orders of $50 or more. For orders under $50, the shipping cost is calculated and shown at checkout.

Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update after you receive your shipping confirmation.

You can track your order at 17track.net or via the carrier link provided in your email.

Customs, Duties & Taxes
Apex Goods ships internationally. Your order may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.

Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us at support@apexgoodslv.com. We will investigate with the carrier and work to resolve the issue as quickly as possible.

If a package is confirmed lost by the carrier, we will offer a replacement or full refund at no additional cost to you.

Wrong Address
Please ensure your shipping address is correct at checkout. Apex Goods is not responsible for orders shipped to an incorrect address provided by the customer.

Contact Us
If you have any questions about your shipment, please contact us at: support@apexgoodslv.com