Shipping policy
Thank you for shopping with Apex Goods. We want to make sure you have a clear understanding of how we process and ship your orders.
Order Processing Time
Our general processing estimate is 1–3 business days after payment is confirmed. Partner-supplied items may have different processing times; review the product-specific details. Orders placed on weekends or public holidays will be processed on the next business day.
Product-specific delivery estimates
Some products fulfilled through Shopify Collective may use separate shipping rates and delivery estimates from our general catalog. The shipping cost and estimated delivery date displayed at checkout are the most accurate terms for your order.
Shipping Times
Available shipping destinations depend on the items in your order and are shown at checkout. For eligible destinations, general estimated delivery times after dispatch are:
- United States: 7–15 business days
- Canada & United Kingdom: 10–20 business days
- Australia & New Zealand: 10–20 business days
- Rest of World: 14–30 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or high-demand periods such as holidays.
Holiday US Shipping Offer — Through December 31, 2026
Eligible US orders of $35 or more after discounts qualify for free shipping when the available shipping rate is $30 or less before the shipping discount. Rates above $30 do not qualify for this holiday offer. Eligibility and final shipping charges are shown at checkout, including orders shipped by partner suppliers. Delivery timing varies by item and destination; Christmas arrival is not guaranteed.
Shipping Costs
For orders that do not qualify for the holiday offer, shipping is based on the items, destination, supplier and available rates. Orders with items from more than one supplier may have combined shipping charges. Other applicable free-shipping rates or discounts are shown at checkout. International orders of $75 or more may qualify for free shipping where available. Review the final shipping cost and delivery estimate before paying.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update after you receive your shipping confirmation.
You can track your order at 17track.net or via the carrier link provided in your email.
Customs, Duties & Taxes
Where international delivery is available, your order may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us at support@apexgoodslv.com. We will investigate with the carrier and work to resolve the issue as quickly as possible.
If a package is confirmed lost by the carrier, we will offer a replacement or full refund at no additional cost to you.
Wrong Address
Please ensure your shipping address is correct at checkout. Apex Goods is not responsible for orders shipped to an incorrect address provided by the customer.
Contact Us
If you have any questions about your shipment, please contact us at: support@apexgoodslv.com